Canon Product Advisory: LP-E6 Charger

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 Product Advisory on Charger and battery Pack 

Have you had this happen? You plug in your charger, insert the battery pack and you see orange light flashing rapidly? The charger needs to be reset or your battery pack, specifically the LP_E6 won't accept a charge. If after following the instructions below, contact Support Center, below, and they'll send you a shipping label, test it, and if it fails replace it at no charge, that is if it fails for them. If it does not fail, you may incur a charge, so go through the motions before sending.

Affected Product
Canon LP-E6 Battery Pack when used with the Canon LC-E6 Charger
(Compatible with Canon EOS 5D Mark III, EOS 5D Mark II, EOS 6D, EOS 7D, EOS 70D,
EOS 60D, EOS 60Da)
Symptom
In rare cases, the orange lamp on the Canon Battery Charger LC-E6 will blink rapidly at regular intervals when the Canon Battery Pack LP-E6 is inserted. In such cases, charging the Canon Battery Pack LP-E6 in the Canon Battery Charger LC-E6 is not possible.

Battery Condition	Charge Lamp
	Color	Indicator
Standby for charge	Orange	Blinks once per second
Communication error		Blinks rapidly
0 - 49%		Blinks once per second
50 - 74%		Blinks twice per second
75% or higher		Blinks three times per second
Fully charged	Green	Lights up

 

This symptom may occur when a Canon Battery Pack LP-E6 has been discharged due to being unused for a prolonged period of time, such as when it is first purchased.
If this occurs, please follow the procedure below.

Procedure

1. Plug the Canon Battery Charger LC-E6, with the Canon Battery Pack LP-E6 inserted, into a power outlet.
2. Wait for 20 seconds.
   If during this time the orange lamp blinks once per second, please continue to charge the battery until the green lamp lights up, which indicates a full charge. At this point, the battery is ready for normal use, and there is no need to follow the remaining steps.
   If during this time the orange lamp blinks rapidly, please move on to Step 3 of this procedure.
3. If the orange lamp blinks rapidly, remove the Canon Battery Pack LP-E6 from the Canon Battery Charger LC-E6.
4. Wait for 10 seconds.
5. Reinsert the Canon Battery Pack LP-E6 into the Canon Battery Charger LC-E6.
6. The Canon Battery Charger LC-E6’s orange lamp should begin to flash slowly (once per second) and charging will begin.
   Please note: If the orange lamp blinks rapidly again, please repeat steps 3-5 above. If, after a third attempt, the Canon Battery Pack LP-E6 does not charge, please contact the Canon Customer Support Center for assistance.
7. Charge the Canon Battery Pack LP-E6 until the green lamp on the Canon Battery Charger LC-E6 illuminates, signifying that the Canon Battery Pack LP-E6 is fully charged.
   

Use of non-genuine Canon Battery Packs
The situation may also occur when attempts are made to charge non-genuine Canon Battery Packs in the Canon Battery Charger LC-E6. However, the procedure provided above does not apply to the use of non-genuine Canon products.
Support
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
Please register your Canon Products. By registering, we will be able to notify you via email when future firmware updates become available for download.
Thank you,
Customer Support Operations
Canon U.S.A., Inc

Contact Information for Inquiries

Canon Customer Support Center

Phone:

1-800-OK-CANON

1-800-652-2666

TDD:

1-866-251-3752

Email:

carecenter@cits.canon.com

For additional support options: www.usa.canon.com/support